1. Who We Are

SoulVia is a spiritual guidance application operated by SoulVia LLC ("SoulVia," "we," "us," or "our"), based in Indiana, USA. We are not a licensed therapy provider, medical service, or crisis intervention service. SoulVia is a spiritual companion that draws from sacred texts across multiple traditions to offer personal reflection and guidance.

2. What We Do Not Do

• We do not store your conversation content on our servers
• We do not sell your data to any third party
• We do not use your conversations to train AI models
• We do not share your personal information with advertisers
• We do not collect sensitive financial or identity information

3. What We Collect

Behavioral analytics (non-personal)
We collect anonymized usage data to understand how SoulVia is used and to improve the product. This includes which guide persona was selected, session frequency, language preference, query counts, and general app flow events. This data contains no conversation content and no personally identifiable information. We use Plausible Analytics for this purpose — a privacy-first tool that does not use cookies or fingerprinting.

Account and billing information
When you subscribe, our payment processor collects your payment details. SoulVia does not receive or store your full card number. We receive only a billing confirmation, subscription status, and the last four digits of your card for your reference.

Email address
If you provide an email address for account creation or communications, we store it solely to manage your account and send service-related messages. We do not send unsolicited marketing without your explicit consent.

4. Your Conversations and the Anthropic API

SoulVia is powered by the Anthropic Claude API. When you send a message to any of the three guides, that message is transmitted to Anthropic's servers to generate a response.

What this means for your privacy:

• SoulVia does not store, log, or retain your conversation content on its own servers at any point
• Anthropic's API retains conversation data — including your messages and the guide's responses — for up to 7 days for operational and safety purposes, after which it is permanently deleted
• Your conversations are never used to train Anthropic's AI models
• Anthropic's handling of your data is governed by their API Privacy Policy, which can be reviewed at anthropic.com/privacy

We strongly encourage you not to share information in SoulVia that you would not want processed by a third-party AI service, including full names of other individuals, precise locations, financial details, or sensitive medical information.

5. Conversation History on Your Device

SoulVia stores your conversation history locally on your device using your browser's localStorage. This data never leaves your device and is never transmitted to SoulVia's servers. You can clear this history at any time by starting a fresh conversation or clearing your browser data. Uninstalling the app or clearing browser storage permanently removes this local history.

6. Cookies and Tracking

SoulVia does not use advertising cookies or third-party tracking. Our analytics tools are configured to operate without cookies. When cookie consent prompts appear from third-party services, we default to the most privacy-preserving option.

7. Children's Privacy

SoulVia is not intended for users under the age of 13. We do not knowingly collect data from children under 13. If you believe a child has used SoulVia and provided personal information, contact us at legal@soulvia.app and we will take prompt action.

8. A Note on Sensitive Topics

SoulVia is a spiritual guide. Users sometimes share deeply personal matters including grief, relationship difficulties, moral struggles, and questions of faith. We treat this with the utmost seriousness.

SoulVia is not a substitute for professional mental health care. If you are experiencing a mental health crisis, please contact:

Nothing shared in SoulVia constitutes a confidential therapeutic relationship. Do not rely on SoulVia as your sole source of support for serious mental health, medical, or legal matters.

9. Data Security

We implement industry-standard security practices to protect any data we do hold, including encrypted transmission (HTTPS), access controls, and regular review of third-party services we use. However, no system is completely secure. In the event of a data breach that affects your personal information, we will notify affected users as required by applicable law.

10. Your Rights

Depending on your location, you may have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, withdraw consent to data processing, and lodge a complaint with a data protection authority.

To exercise any of these rights, contact us at legal@soulvia.app. We will respond within 30 days.

California residents (CCPA): You have the right to know what personal data we collect, request its deletion, and opt out of its sale. SoulVia does not sell personal data. Contact legal@soulvia.app to exercise your rights.

11. Data Retention

We retain account and billing information for as long as your account is active, and for up to 7 years afterward as required for tax and legal compliance. Anonymized analytics data may be retained indefinitely as it contains no personal information. Conversation content is not retained by SoulVia at all.

12. Third-Party Services

We select third-party services with privacy as a primary consideration and do not use services that monetize user data through advertising.

13. Changes to This Policy

We may update this policy as SoulVia evolves. When we make material changes, we will notify users via in-app notice or email at least 14 days before the change takes effect. Continued use of SoulVia after that date constitutes acceptance of the updated policy.

14. Contact

For privacy questions, data requests, or concerns:

SoulVia LLC
Email: legal@soulvia.app
Indiana, USA